Help
How to order
Six steps from browsing to a tracked parcel at your door, with the compliance checks we run at each stage.
6 steps · 2–5 d
- 01
Confirm your age
You must be 18 or older. The gate on entry is a first check; we verify again at checkout and, where required, on delivery.
- 02
Find your product
Filter by category, strain type, effect, flavour, potency or brand. Every listing shows THC and CBD figures from the batch certificate.
- 03
Check the certificate
Open the lab results tab on any product page. If the batch number on the certificate does not match the packaging you receive, contact us.
- 04
Add to cart
Free shipping applies above €75.00. Prices show in EUR with 0% VAT calculated at checkout.
- 05
Pay securely
Card, SEPA transfer, cryptocurrency, or cash on delivery where offered. Payments are encrypted end to end and card data never touches our servers.
- 06
Track your parcel
Dispatched within one working day and delivered in 2–5 working days, in plain odour-sealed packaging with no branding outside.
Shipping & delivery
Delivery options
| # | Shipping method | Delivered in {min}–{max} working days | Price |
|---|---|---|---|
| 01 | Free standard tracked delivery | Delivered within 2–5 working days | Free |
| 02 | Scheduled local delivery | Choose your preferred delivery window | €10.00 |
| 03 | Next-day delivery | Estimated delivery: tomorrow | €13.00 |
| 04 | Priority same-day delivery | Delivered within 1–3 hours where available | €20.00 |
Free delivery is selected by default — upgrade only if you want it faster.
Payment
Accepted payment methods
- Cash App Pay with your $Cashtag
- Crypto Bitcoin, USDT and more
After you place your order, you’ll be sent to our encrypted payment gateway to complete payment. Delivery is dispatched once payment is confirmed.
Help
Frequently asked questions
- 01Can I change an order after placing it?
- Yes, until it is packed. Email info@freshcannabishub.com with your order number as soon as possible.
- 02What if my parcel is stopped at customs?
- We prepare the paperwork for every cross-border shipment. If a parcel is detained, contact us and we will work through it with you — see the compliance policy for how refunds are handled.
- 03Do you ship to every address in my country?
- Our assortment and delivery areas differ per market. The compliance page lists exactly what we ship where, and checkout blocks anything we cannot lawfully deliver to your address.