Legal
Legal
Every policy that governs buying from Fresh Canna, in one place. 14 documents covering terms, privacy, delivery, refunds, age verification, laboratory testing and the legal status of our range in each market.
14 documents · 3 groups
Store policies
6- Terms of Service The contract between you and Fresh Canna covering orders, pricing, delivery, liability and dispute resolution. Last updated: July 14, 2026 · 16 sections
- Privacy Policy How we collect, use, share and retain personal data, and the rights you have over it under the GDPR. Last updated: July 28, 2026 · 14 sections
- Cookie Policy Which cookies and similar technologies we use, why we use them, and how to give or withdraw consent. Last updated: June 19, 2026 · 10 sections
- Acceptable Use Policy The rules for using this site and what you buy from it: personal use only, no resale, nothing supplied to minors, no onward shipping, and what happens when the rules are broken. Last updated: July 22, 2026 · 12 sections
- Accessibility Statement How accessible this store is, the standard we work to, the limitations we know about, and how to reach us if something blocks you. Last updated: July 6, 2026 · 11 sections
- Legal Notice (Imprint) Who operates this store, how to contact us, our register and VAT details, and the statutory notices required of online providers. Last updated: July 14, 2026 · 10 sections
Buying & delivery
4- Shipping Policy How we pack, dispatch and track your order, and what happens with customs, delays and undeliverable parcels. Last updated: July 2, 2026 · 13 sections
- Returns and Refunds What can be returned, what is excluded for hygiene and safety reasons, and how refunds are calculated and paid. Last updated: June 27, 2026 · 13 sections
- Right of Withdrawal Your statutory 14-day right to cancel a distance purchase, the products excluded from it, and the model withdrawal form. Last updated: June 27, 2026 · 11 sections
- Payment Policy Which payment methods we accept, how authorisation, currency conversion and refunds work, and how we handle declined payments, fraud screening and chargebacks. Last updated: July 22, 2026 · 12 sections
Compliance & safety
4- Age Verification Policy Nobody under 21 may browse, buy or receive an order, and this page explains how we check and what happens when a check fails. Last updated: July 21, 2026 · 12 sections
- Legal Disclaimer Our products are not medicines, we make no health claims, and nothing on this site is medical or legal advice. Last updated: July 9, 2026 · 11 sections
- Compliance and Legal Status by Country How cannabinoid products are treated in each market we ship to, what we send there, what we exclude, and why legality at the delivery address remains the customer's responsibility. Last updated: July 22, 2026 · 18 sections
- Lab Testing Policy How every batch is sampled and tested by accredited independent laboratories, what the limits are, and how to find the certificate of analysis for your order. Last updated: June 30, 2026 · 14 sections
These documents are a template
They were drafted as a professional starting point and are not legal advice. Have qualified counsel in each market review and adapt them, and fill in every bracketed placeholder, before this store takes a single order.