Shipping Policy

11. Where we ship

We ship to the countries listed at checkout for your region. Availability is decided per product, not per catalogue: a country may be open for one cannabinoid and closed for another.

If a product cannot lawfully enter your destination, checkout blocks it and tells you which item is the problem. See the Compliance Statement for the country-by-country position.

We do not ship to PO boxes, poste restante addresses, freight forwarders, parcel-reshipping services, or to countries under trade sanctions.

22. Processing time

Orders placed before [CUT-OFF TIME] Mountain Time on a business day are normally picked the same day. Orders placed after that, or at a weekend or on a federal holiday, are picked on the next business day.

Orders that trigger an age, address or payment review are held until the review clears. We contact you within one business day if we need anything from you.

During promotions and around federal holidays, picking can take an extra one to two business days.

33. Delivery times

Estimated transit times are shown at checkout and are counted in business days from dispatch, not from order placement.

Estimates are based on carrier service levels. They are not guarantees.

• Mountain states, same-zone delivery — typically 1–2 business days
• West Coast and Southwest — typically 2–3 business days
• Midwest and South — typically 3–4 business days
• Northeast and Mid-Atlantic — typically 3–5 business days
• Alaska and Hawaii — typically 5–9 business days

44. Shipping charges

Shipping is calculated at checkout from the destination, the weight and the service you select. The amount is shown before you pay.

Free shipping applies above the threshold shown for your region, calculated on the order value after discounts and before taxes and shipping. If a partial return takes the retained value below the threshold, we may deduct the original shipping cost from the refund.

Express and signature-required services cost more and are not eligible for free shipping.

55. Discreet packaging

Every order ships in plain outer packaging. There is no branding, no product imagery and no wording on the outside that identifies the contents.

The sender name on the label is a neutral trading name — [DISPATCH TRADING NAME] — and the return address is a fulfilment address, not a shopfront.

Inner packaging is odor-controlled and heat-sealed where the product requires it. The manifest and any state-required documentation must describe the contents accurately; we cannot mis-declare a parcel, understate its value, or mark a sale as a gift.

66. Tracking

Every shipment is tracked. You receive a dispatch email with the carrier, the tracking number and a link, and the same details appear in your account.

Tracking can take up to 24 hours to show a first scan. A parcel that shows no movement for five business days is treated as potentially lost and we open a carrier investigation.

Tracking information reflects carrier scans and can lag behind reality, particularly at sortation hubs and during peak periods.

77. Age check on delivery

Where the delivery state or the product requires it, we ship on an adult-signature service. The carrier asks for government-issued photo identification at the door and will not leave the parcel with anyone under 21.

If nobody of age is present, the carrier leaves a card and retries or holds the parcel at a pickup point. Collection requires the same proof of age.

We cannot authorise safe-place or neighbour delivery on adult-signature shipments, and any such instruction left with the carrier is not binding on us.

88. Interstate shipping and state rules

We ship within the United States only: the fifty states and the District of Columbia. We do not ship internationally, we do not ship to US territories, we do not ship to APO, FPO or DPO addresses, and we do not ship to parcel lockers, mail-forwarding services or freight forwarders. No order placed here crosses a border, so no customs clearance, import duty, import tax or brokerage fee ever arises.

What does apply is state law. Some states prohibit a product family outright, some allow it only through a licensed in-state retailer, and some add testing, labelling, potency or minimum-age requirements on top of the federal rules. The assortment is filtered against your delivery state at checkout, so an item that cannot lawfully be sent to your address is not purchasable from it. The Compliance and Legal Status by State page explains how that filter works.

Carriers add rules of their own. Hemp shipments move under a shipper agreement and travel with documentation of hemp status and a certificate of analysis; a carrier may still refuse or dispose of a parcel on its own tariff, and that decision is not reviewable. Where a parcel is refused or disposed of because the goods were not lawful at your delivery address, or because the address you gave was wrong, we cannot refund it — the state filter at checkout exists so this does not happen. Where it results from our error, we refund in full.

99. Delays

The most common causes of delay are an incomplete address, an unattended adult-signature delivery, carrier backlogs, weather and labor action.

Contact info@leafystores.com if a shipment is more than 5 business days past its estimated delivery date, or more than 10 business days for Alaska and Hawaii. We will open a claim with the carrier.

Carriers usually require 10 to 30 days before declaring a parcel lost. We wait for that process to finish before we resend or refund, unless tracking already confirms the loss.

1010. Damaged or missing items

Check the parcel on arrival. If the outer packaging is damaged, note it with the driver where possible.

Report damage, leakage or a missing item within 7 days of delivery, with photographs of the outer box, the inner packaging and the item, and the batch code on the label.

We replace or refund confirmed damage. The Returns and Refunds Policy sets out the process.

1111. Refused and undeliverable parcels

A parcel is undeliverable if the address is wrong or incomplete, nobody aged 21 or over collects it within the carrier's holding period, or the recipient refuses it.

Undeliverable parcels are returned to us. Once received and inspected, we refund the product value less the original outbound shipping and the return-carriage cost. Items that cannot be resold for hygiene or sealing reasons are not refunded — see the Returns and Refunds Policy.

Refusing a parcel is not the same as returning it. If you have changed your mind, use the process in the Cancellation and Cooling-Off Policy so the return is matched to your order and refunded.

1212. Split shipments and partial dispatch

Large orders, mixed-compliance orders and orders combining stocked and pre-order items may ship in more than one parcel, at no extra cost to you.

Each shipment gets its own dispatch confirmation and tracking number, and each forms its own contract as described in the Terms of Service.

If part of an order becomes unavailable after you have paid, we ship what we have and refund the rest within 14 days.

1313. Address changes

Tell us within 30 minutes of ordering if the address is wrong. After picking begins we usually cannot change it.

Once a parcel is with the carrier, any redirection is between you and the carrier, and it is not available on adult-signature services in most countries.

We are not responsible for parcels delivered correctly to an address you entered incorrectly. Re-dispatch to a corrected address is charged at the normal rate.